Chapter 9 begins with an illustration of how he had bought what he thought was a solid oak roll-top desk, only to later find out that the desk was veneered pressboard.
On the outside, it looks just like the real thing, but that is only skin deep. Oh, the places I could go with such an illustration! He goes on to talk about James, the half-brother of Jesus. He tells of how James conviction became so strong that he would spend hours in prayer. James is quoted as telling us to "look intently" into the word. Don't just skim the surface. Look past the veneer.
"God is intimately acquainted with our ways, and He's more concerned about transformation than information." (Page 140)